Last Updated: 02/09/2026

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1. Who We Are

Northants Rocks ("we", "our", or "us") operates the website northantsrocks.com. We are committed to protecting your personal data and complying with the UK GDPR and the Data Protection Act 2018.

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2. Information We Collect

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Contact Data: Name, email address, phone number, and postal address provided when contacting us or subscribing to updates.

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Ticketing & Transaction Data: Purchase details, billing address, and transaction histories processed when buying festival passes.

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Technical & Usage Data: IP addresses, browser types, device information, and page interaction metrics collected via website cookies.

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Event Media: Photos and video footage taken on site at the festival grounds for security and promotional purposes.

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3. How We Use Your Personal Data

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Fulfilling Orders: Delivering tickets, processing payments, and providing event entry information.

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Event Updates & Marketing: Sending lineup announcements, schedule changes, and promotional updates (with your consent).

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Safety & Operations: Managing crowd safety, site licensing compliance, and medical emergency responses.

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Website Improvement: Analyzing usage metrics to fix technical issues and optimize site layout.

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4. Sharing Your Data

We never sell your personal data. We only share data with essential third parties operating under contract:

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Ticketing Platforms & Payment Gateways: To process sales securely (e.g., Eventbrite, Stripe).

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Communication Providers: To deliver email newsletters and SMS alerts (e.g., Mailchimp).

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Event Security & Medical Teams: To ensure public safety on festival grounds.

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5. Data Retention & Your Rights

We retain your personal data only as long as required for event administration, accounting, or legal obligations. Under UK data protection law, you have the right to:

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Access, amend, or delete the personal data we hold about you.

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Opt out of marketing communications at any time via the "Unsubscribe" link in our emails.

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Request restrictions on how your data is processed.

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Lodge a complaint with the Information Commissioner's Office (ICO) at www.ico.org.uk.

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6. Contact Us

For any privacy questions or to exercise your rights, contact our data lead at: northantsrocks@gmail.com

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Which primary ticketing platform or cashless payment system (e.g., Eventbrite, See Tickets, RFID wristbands) will Northants Rocks be using? Knowing this allows me to add specific third-party data processor clauses to ensure full compliance.